The Break/Fix IT Approach Is Long Gone

The Break/Fix IT Approach Is Long Gone

What does the term “tech support” mean to you? For many people, it means the break/fix method. You wait until something breaks down and then tech support come in to fix it. Today, this is seen as an antiquated approach to technology services, and many...
Why Net Neutrality Is Such A Big Deal

Why Net Neutrality Is Such A Big Deal

Net Neutrality is designed to keep the telecommunications conglomerates honest in regard to their Internet service sales strategy. Without net neutrality in place, the Big Four Comcast, Charter, Verizon, and AT&T, have a virtual monopoly over how much broadband...
How To Create Process Documentation

How To Create Process Documentation

Businesses are driven by processes. More often than not, these processes require a set order of operations, and there are a lot of them. This makes it important that they are well-documented so you and your employees can refer to this documentation later. Here,...