I was having a conversation with an old friend the other day—let’s say his name was Dave. Dave is a smart, capable guy who was recently hired as the first-ever internal IT Director for a rapidly growing company. When he got the job, the business owner was...
The way businesses use technology has completely changed over the last ten or fifteen years. Organizations have transitioned from localized physical machines to running entire operations on a distributed digital network. Yet, a lot of business owners are still stuck...
Silence is rarely golden—it’s usually a warning sign. Imagine flying a plane through a storm with a blindfold on; that’s exactly what it feels like to run a modern enterprise without a robust monitoring strategy. Whether you’re scaling a global cloud...
Chances are pretty good that you know someone—a coworker, friend, or relative—who seems pretty confident that they know their way around technology. Maybe it’s your niece, who was the one to set up your Wi-Fi and spends her time on her self-constructed gaming PC. It...
Let me ask you something: how well does your current IT support function? If your first instinct is to say something vaguely positive, like “good” or “fine,” you’re probably missing out on significant benefits that could come from a more immersive and fleshed-out...
