What is Managed Services? In short, it is the services of other people managing your business technology that you rely on every day to be productive and accomplish your tasks. They relieve you from having to deal with time-consuming troubleshooting issues that inevitably comes with technology. You may have heard about managed services before, but have never been given a deeper understanding of what they really do?
When the term is applied to your IT, “managed” refers to anything information system that you your company may have in-house including servers, end-points, and peripherals. From cloud-based storage and virtualized applications to hardware and software that is maintained and monitored for issues remotely, managed services can effectively allow you to leverage solutions that you may not have been able to otherwise, without the stresses and hassles that supporting the technology may have brought you.
For example, managed services now are focused on providing a quality, proactive service, seeking to eliminate the source of any downtime before it can manifest. The break-fix approach was entirely reactive, which meant that any downtime incurred by the equipment failure was only exacerbated by the time it would take for the break/fix resource to get to the component, identify the issue, and attempt to resolve it. What made it even worse was that the break/fix industry is supported by a lot of return business – which means that, while they’re happy to come in and fix an IT issue again and again, there’s really no motivation to implement a fix that will last. After all, that would mean that they get that much less business.
As a result, businesses that still subscribe to the “fix it when it breaks” mentality often experience repeating issues with their IT, as the break/fix technician has metaphorically used a bandage when the wound called for stitches. Ultimately, this approach leads to wasted money and wasted time… and since time is money, that just becomes all the worse for a business.
Fortunately, managed services have given businesses a much better option.
Just think of all you could accomplish if you didn’t feel the need to helicopter manage your business’ IT, improving client and customer relations, and your business’ resources were more effectively utilized. Managed services suddenly seem like the only good option, don’t they?
As a trusted managed service provider, Quikteks Tech Support provides each of our clients with the resources that a large business is able to access, at a price point that a small business can easily handle.