Know Why a Client is Calling Before You Answer

Know Why a Client is Calling Before You Answer

Have you trained your employees to answer the phones in a helpful and professional manner? If not, calls made to your company will be fumbled, notes will be scribbled on paper, and clients will lose confidence in your business. One way to really impress callers is to...
Responding to Internet Trolls and Online Criticism

Responding to Internet Trolls and Online Criticism

Not everyone you meet in life is going to have the same opinion as you. This is true no matter where you are, be it the real world or the cyber one. Ordinarily, this wouldn’t be a problem, since most people are reasonable and know when to hold their tongue....