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How Not To Cut Costs By Cutting Tech Support

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How Not To Cut Costs By Cutting Tech Support

Are you trying to minimize operating costs? Work smarter with a managed services provider. You’ll get more for your money, and frankly, an MSP makes your life easier.

Traditional break-fix support for your technology adds up quickly:

  • • What you have may be inherently expensive to repair or replace.
  • • Repair fees include additional fees and travel costs.
  • • Techs tend to only focus on the immediate problem. The issue may recur or the fix may even create other problems, requiring another billable visit.
  • • When something breaks down, by the time you have decided to call a technician and scheduled a visit, you have significant downtime and lost revenue. Add this lost revenue to the total bill you’re putting on the expense side.
  • • Repair and replacement expenses are impossible to accurately budget for.

Now let’s look at how managed services provide better value: Managed Service Providers Save You Money, Time and Stress

MSPs make it easier:

  • • Managed service providers are B2B. They have business relationships with a variety of vendors who offer them better prices they can pass on to you. They are also aware of all the latest tech developments.
  • • Fewer travel costs: your MSP will use remote access tools for anything that doesn’t require hands-on intervention, often resolving issues in minutes. It’s all covered by the monthly fee, even if they do have to come out.
  • • The MSP monitors your problems. Instead of just fixing the symptoms of a problem. they’ll use remote tools to identify the root cause, reducing the need for further action.
  • • An MSP will also monitor your network and systems for errors, inconsistencies, and other signs of a potential problem, identifying and preventing future issues which could interrupt your workflows.
  • • An MSP works like a subscription service, so budgeting is simplified. You pick a level of service, and then adjust as your needs change.

To find out more about what a managed service provider can do for you, reach out to Quikteks! Give us a call at (973) 882-4644. We’re here to help.

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