It’s inevitable that some of the IT solutions in your infrastructure will be used a lot, and some less. Are you using your resources and tech budget effectively? DEX, which stands for the digital employee experience, deals with that, and ways to assess the way your business uses its technology.
About DEX
DEX is all about whether your business is using the digital tools at your disposal to maximum advantage, as well as how your team interacts with those tools. It’s about the user experience, and how that can be evaluated and optimized. Effective use of business technology should always factor in the users, because that’s key to whether IT solutions work well for your organization or not.
Your Staff Deserve It!
Everyone knows that technology that doesn’t work well can be extremely annoying. Employees will be more productive if they are happily engaged and can communicate about IT issues that complicate their work. Staff may have to deal with multiple software programs in a day, and it just takes one of those to work sub-optimally for people to become frustrated or, in a worst-case scenario, burnt-out and ready to look for opportunities elsewhere.
There’s been a significant shift to home- or hybrid-working in the last few years. Technology has been crucial to making this happen. It allows staff who are out of the office to stay connected to colleagues, and to feel part of the organization. DEX is helpful in this context too.
It might be a surprise to you that you your technology still works for your business operations, but that it’s not working for your employees. That goes with the territory. Technology keeps evolving and staff and workplace needs change too. Don’t just manage change. Embrace it. Technology should make life easier, not create a series of obstacles to overcome. Perhaps you have useful IT solutions that employees resist using because of the hassles that come with it. This is something worth investigating and resolving.
Managed IT Services Can Improve DEX
DEX will help you in assessing whether the IT tools that you have are being used and whether people are comfortable and satisfied with them. Managed IT services can be your best choice to make sure that’s the case. With managed IT, you can implement the best solutions available, and you can also access comprehensive training and speedy support for staff. It won’t break the bank to acquire the knowledge and expertise required. That’s what Quikteks can provide for your business.
For more information on how Quikteks can provide technology training and support for your staff, call us today at 973882-4644.