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3 Results Businesses are Expecting from Their Outsourced IT Provider

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3 Results Businesses are Expecting from Their Outsourced IT Provider

Outsourcing your companies IT is a great way to save money and take advantage of time-saving remote services. Different types of businesses have different reasons for signing up with an outsourcing service provider, but they all have similar expectations regarding the results they want.

The expectations of clients using outsourced IT were determined through the creation of a survey encompassing 312 companies by HfS Research, in conjunction with KPMG. The results were published in a study called “2014 State of Outsourcing.” Here are the top three responses that reveal what IT outsourcing customers are looking for:

48% said that it will be important that their outsourcing providers deliver improved analytics to upgrade operations and gain access to strategic talent.
Big data is becoming increasingly important to businesses. The Internet of Things revolution is shaping markets by providing organizations with insightful new data. When this new data is fed into analytics tools, business owners are able to justify their major decisions with facts and trends. This is a sure way to get a leg up on the competition and improve operations. Quikteks can equip your business with such tools.

47% said providing access to new technologies will be important.
This statistic sounds like a given, but it’s actually a byproduct of the reason why companies sign up for outsourced IT. At first a business signs up with a managed IT service provider for the purpose of improving IT operations. As that relationship grows, the outsourced IT client will look more and more to their IT provider as an authority who can provide them with the latest technological solutions. Your conversations will naturally go beyond IT services and move to what is needed to equip their business with the new technology they’ll need to succeed.

33% indicated that improved analytics used to generate revenue growth will be important.
This expectation for analytics is similar to the first statistic with one crucial difference. Businesses want access to big data for the purpose of increasing their bottom line. This is a reasonable expectation and Quikteks can provide your business with the correct analytical tools to assist you in growing your company’s revenue, while saving your business money by reducing operating expenses.

After looking at the results of this survey, the president of HfS Research made this statement to CIO.com:

The focus on digital outcomes has dramatically emerged, with many clients increasingly no longer viewing tactical success as their end game. The onus is on clients to move the conversation to one of better analytical capability, more savvy and creative support talent, and access to better tools. These are the new stakes.

At Quikteks, we are way ahead of these these three expectations. We have always viewed ourselves as much more than a managed IT service provider limited by the confines of a service contract. We view ourselves as a trusted IT partner that exists to find your business the solutions it needs to succeed. Outsourced IT services are just one of the ways we do this, but it’s not the only way.

At Quikteks, we provide service that goes above and beyond your company’s IT needs. We provide in-depth IT consulting that will help your business discover new ways to increase its bottom line. Call us today at 973 882 4644 to experience outsourced IT and much more!