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Using Technology to Build Your Customer Relationships

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Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are hugely reliant on communication. Many businesses are now benefiting from technology solutions that optimize client communication. Are you?

Powering Communication with Technology Benefits Your Business

Choosing the right communications is one of the most important decisions that any business can make, as it influences many levels of your operation. Internally, the different members of your organization need excellent communication options. Externally, your business needs to maintain clear communications with your clients, offering them the best value and maintaining optimal customer relationships.

The Technology You Use is the Difference

From the solutions that offer more effective communication with your clients to the cost savings that this technology can offer, there are some very interesting options out there options. Let’s look at these three solutions:

1. Customer Relationship Management (CRM) Systems

CRM systems are an integrated solution for businesses interested in leveraging their technology to get closer to their clients and customers. These systems help keep track of customer interactions by centralizing all data relating to each customer into a single dashboard. This makes tracking information far easier and gives the customer the impression that you really value their business and know their concerns.

These solutions also integrate with other business applications like billing and acquiring signatures. They can even give insight into social media behavior, allowing you to optimize advertising strategies. A CRM solution can increase customer and client satisfaction by a reported 35 percent.

2. Automation

Managing your relationships with your business contacts and prospects can be complex since there are so many moving parts and processes. It doesn’t help that many of these simple processes could be overlooked, splattering egg on your face. Automating these processes can fix that.

Let’s consider a hypothetical example. Let’s say that you’re selling a product. Instead of having a sales representative man the phones, you can use automated workflows to expedite the process. Once your customer clicks “submit” on the order form, your sales team is notified what was sold, accounting is notified to start invoicing the order, and your CRM system updated with the information, all automatically. This allows you to focus more time and energy on the customer, providing optimal service.

3.Voice over Internet Protocol (VoIP) Solutions

This approach to telephone communications has several benefits, but today, let’s talk about portability.

One of the keys to great business relationships is to always be available. How often have you reached out to someone and had to wait for a response back? You don’t want to irritate your business contacts.

You’re Never Out of the Office

Use VoIP to always be available, whether you’re on the beach or in an airplane.VoIP worksfrom anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer immediately when your contact calls, no matter where you are.

Quikteks Tech Support can help you implement these solutions to optimize your business relationships. To learn more, give us a call at (973) 882-4644.

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Since 2002 Quikteks has provided cutting edge, reliable business technology solutions to small and medium sized businesses in the Tri-State area. Our support solutions include technical help desk support, computer support and advising in order to deliver enterprise level IT solutions to the small and medium-sized business sectors at affordable rates.

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(973) 882-4644
373 US 46 Fairfield, NJ 07004

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