Now that so many people are working from home, IT support is especially crucial. Many businesses are using managed IT service providers like us to maintain their employees’ computers. We use remote monitoring and management software (RMM) to proactively handle remote workers’ problems. Here’s why we like it for managing your company’s IT.

Working at Home Alone

Consider this scenario:

You’re working from home, trying to get your tasks done for the day. You’re rolling along, checking off tasks, when your laptop starts crashing, and rebooting doesn’t help. What do you do?

This is bad on many levels. Not only are you unable to work; you’re also home. Whatever support you usually have in the office is unavailable.

Your MSP to the Rescue

With a managed service provider like Quikteks, you get the latest in IT support solutions. Rather than waiting around for problems to be fixed, you can continue working, because the MSP stops problems before they happen.

Using monitoring technology we keep track of your computers remotely while your employees are working in their homes. If something goes wrong, or even looks like it could go wrong, our team of trained IT professionals will detect it and do everything they can to fix it. Usually, we have the issue fixed before you even notice anything was wrong,

Low Profile RMM Solutions: But Wait, There’s More…

Remote monitoring and management can also provide a wide range of benefits, such as:

•   Low-profile RMM solutions can be configured ahead of time and installed in the background. From there, our software protects your clients’ and your employees’ data by checking for critical patches are correctly installed, and that an online technician is always accessible

•   The management portion of our software takes care of additional support issues. We remotely install and manage the software that your users need, like VoIP telephony, productivity solutions, and other business-essential tools.

At Quikteks our IT professionals have the software and the know-how to keep your remote teams optimized through this difficult time. Give us a call at (973) 882-4644. We can help.

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