Have you ever had a conversation with an IT support technician, and you have no idea what they are saying? In situations like this, you need an interpreter that speaks technologese. Quikteks Tech Support can help.
You’re the expert in your field. If we asked you to explain the minutiae of how your business works you could. Experts are passionate about what they do. They take the time to break the topic down to the basics and explain it in such a way that their audience will easily understand it. True experts are the best teachers.
At Quikteks, we can break it down for you, or we can just take care of it. We’re the techies. You don’t need to understand the internal workings of a computer or server; that’s our job, leave the tech stuff to us. Unless you want it explained. We secretly like that.
What you really need is to know enough to ask the right questions. When you call an IT manufacturer, sometimes you don’t even know the tech-speak for what you need. Asking a computer manufacturer for IT support can be a nightmare if you aren’t familiar with the terminology. To complicate matters, many IT vendors will outsource their customer service to foreign countries, which complicates an already difficult communication situation.
Think about your last experience on the phone to IT support. Most IT vendors are pretty good at what they do, but the clear, comprehensible explanation is the exception rather than the rule. With an IT manufacturer, you only contact them when your technology isn’t working correctly. They don’t have a working relationship with your company. If you partner with us, we will take the time to interpret for you and make sure you understand what’s happening.
One way that Quikteks provides you with great customer service is by dealing with IT manufacturers on your behalf. We call this vendor management. If something in your office breaks that we don’t cover, like a copy machine or vertical market application, we call the vendor and take care of it. Our treat. One less phone call in your busy day.
Sound good? Call Quikteks Tech Support at (973) 882-4644 and see how partnering with us can improve your efficiency and lower your stress. We speak technologese.