Have you ever had a conversation with an IT support technician about how technology works, and one minute into their explanation they have completely lost you? They’re speaking English ( you think), you recognize the words, yet nothing appears to makes any sense. In situations like this, you need an interpreter that speaks technologese, Quikteks can help.
At Quikteks, making sure you have a great customer service experience means that we go out of our way to break down complex technology concepts and explain things in a language that’s easy to understand, without being condescending. You shouldn’t have to understand all the internal working of a computer or server, that’s our job, leave the tech stuff to us.
You are an expert in your field. If we asked you to explain what your business does and why its successful you could easily do so. The best experts in their respective fields are the ones that are very passionate about what they do, they take the time to break the topic down to the basics and explain it in such a way that their audience will easily understand it. We will even go so far as to say that true experts can also be the best teachers.
Because Quikteks specializes in offering you legendary customer service, we take the extra time to teach these complex technology concepts to you so you and your staff understand them. Not every company in the IT industry is willing to take the extra time to teach their customers what they need to know. For example, IT manufacturers are typically a group that expects you to know what exactly you need when you call them for help. Calling a computer manufacturer for IT support may take longer than you would expect if you don’t speak technologese. To complicate matters, many IT vendors will outsource their customer service to foreign countries, which only piles on an already difficult communication situation.
To their credit, most IT vendors are pretty good at what they do, but the reason you may not experience teachable, patient, or even coherent customer service from an IT vendor is because they have a difficult time translating what’s in their heads to what comes out of their mouths. With an IT manufacturer, you only contact them when your technology isn’t working correctly, it’s not like they have a working relationship with your company like Quikteks does. Because we have a partnership with you, we take the time to interpret technologese for you and make sure you understand what’s happening.
One way that Quikteks provides you with great customer service is by dealing with IT maufacturerers on your behalf. We call this vendor management, and the way it works is, if a technology in your office breaks that we don’t cover, like a copy machine or vertical market application, we will be the ones to call the vendor and take care of it quickly by speaking technologese to them. This will save you the time and headaches of miscommunicating with an IT manufacturer over the phone, and removing one more item from you busy day.