FAQ

Typically our client sits somewhere in the 20-250 employee range. We serve a wide variety of industries including Government, Law Enforcement, manufacturing, Legal, Accounting, wholesale, distribution, logistics, real estate, construction, Financial, Insurance, facilities management, non-profit, medical, marketing and pharmaceutical industries.

Our certifications and partnerships include but are not  limited to: Microsoft, Veeam, Sonicwall, Meraki, Dell.

Quikteks follows defined SLAs to ensure fast, reliable support for every client issue. When a support request is received, our team performs an initial ticket assessment to determine priority and response time. If an issue requires escalation—due to complexity, potential SLA impact, or technical limitations—it is immediately routed to the appropriate specialist or tier. Throughout the process, we keep you informed with real-time updates. After resolution, our team conducts a brief review to confirm the root cause and apply any improvements that strengthen future response and resolution times.

We are well positioned to support our client’s growth and have numerous client examples to support that over our 23+ years in business.

Cyber security is our primary focus and disaster recovery involves a multi-layered strategy including automating backups (onsite, offsite, off-network), performing a risk assessment, establishing clear RPO/RTO goals, running regular DR drills, and maintaining consistent communication.

Yes, of course!  We value our customers and their time so we offer references once we are engaged in the process. 

We would love the opportunity to connect with you. Feel free to email us at sales@quikteks.com or call (973) 882-4644 for more information.