A Glossary


Spam refers to unsolicited or unwanted messages that are sent in bulk through email, social media, instant messaging, or other communication channels. These messages are often sent with the intention of advertising products or services, spreading malware or phishing scams, or perpetrating other types of fraudulent activities.

Spam can be a significant problem for managed IT services, as it can lead to a range of negative consequences for businesses, including decreased productivity, increased security risks, and damage to reputation. To mitigate the impact of spam, managed IT services may implement various spam filters and other security measures to block unwanted messages from reaching users’ inboxes.

These measures may include using artificial intelligence and machine learning algorithms to analyze incoming messages for spam indicators, such as suspicious sender addresses, content, or links.

Additionally, managed IT services may provide user education and training to help employees recognize and avoid spam messages, such as those that contain phishing scams or malware.

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