Frequently Asked Questions

Common Tech Support Frequently Asked Questions

Can I get a virus on my smartphone?

At the moment, not really. If your phone is not jailbroken, it will likely not get infected. We have not seen malware replicate itself in a phone the way it does on a PC. Nevertheless, always pay attention to what email you open and what links you tap on.

What should I do if I get a virus on my computer?

First, don’t panic. Second, we suggest two options: Either run a scan and remove any malicious software, or take it in to a professional malware removal expert. There are many malware scans out there, but we recommend Malwarebytes. Launch the program, have it scan your computer, and remove the malicious files it finds. If this does not resolve the problem, give us a call to see how we can help.

How can I tell if an email might contain malware?

These suspicious looking emails are known as Phishing Emails. There are a variety of ways an email may contain malware. Note the FROM address and if it looks familiar. Also pay close attention to any links in the body of the email. Before clicking on the link, use your mouse to hover over the link. If the domain looks familiar, good. Otherwise, stay away, or open a web browser and type in the domain manually.

How do I protect myself online?

This is a great question and one that everyone should ask themselves. Some of the best ways to protect yourself are:

  • • Use strong passwords
  • • Keep an eye out for the green lock bar in the address bar (as we have above)
  • • Don’t click on every pop up
  • • Stay on top of the quality of emails coming to your inbox
  • • Run anti-virus scans often
  • • Keep an eye on your children’s online activities

Related: Protect Your Online Identity With These 8 Tips

Do I need anti-virus if I already have firewall? Vice versa?

Yes, you should have both installed. Firewall protects your network from unannounced or unwelcomed communication from the outside or internet. Anti-virus is a program that that prevents, detects, and removes malware such as worms, trojans, ransomware, etc.

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